Help
Support
Questions, bugs or feedback about any UsualShift app or this website: write to us and a person will answer.
- contact@usualshift.com
- Response time
- Within 2 business days (Monday to Friday, Paris time)
- Languages
- English, French
- Postal address
- UsualShift (EI), 8 bis rue Abel, 75012 Paris, France
To help us answer quickly, please include:
- the app name and its version (shown in the app's settings),
- your device and system version (for example iPhone 16, iOS 26 or Pixel 9, Android 16),
- what you expected, what happened instead, and a screenshot if you can.
Common questions
How do I delete my account and my data?
Where an app has accounts, you can delete yours from the app's settings. You can also ask us by email. The steps, and what gets deleted, are on the account deletion page.
How do I get a refund for a purchase?
Purchases made in an app are processed by Apple or Google, and they handle refunds. On iPhone, use reportaproblem.apple.com. On Android, follow Google Play's refund instructions. If something went wrong on our side, email us as well and we'll help.
How do I cancel a subscription?
Subscriptions are managed by your app store. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions. Deleting an app does not cancel its subscription.
What data do your apps collect?
Only what each app needs to work. Our privacy policy explains it, and each app's store page shows its privacy details.
I found a security problem. Who do I tell?
Email contact@usualshift.com with "Security report" in the subject. Please give us a reasonable amount of time to fix the issue before sharing it publicly. Details are in our security.txt.
Can I suggest a feature or an app idea?
Yes, please do. Rebuilding everyday software starts with knowing what annoys people about it.